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Our Amenities and Services
Hospitality Zone is a 2 star limited services Kensington hotel offering guests a wide range of in-house amenities.
Hospitality Zone offers the following Amenities and service:
- Free secured wireless internet access throughout all our bedrooms
- in-room workstation
- 23” LCD flat screen Digital Television with over 80 channels
- In-room powerful hairdryer
- In-room spy hole and double lock
- Airport transfer available on request
- Luggage room
- Complimentary hot beverages at reception
- Reception service 24/7
- Lift to all floors
Guests’ satisfaction board.
As we consider that every guest has a role to play to help us improve our customer services, we have recently created a guests’ satisfaction board. It is divided into three parts: cleanliness of the rooms, maintenance of the rooms, and customer services provided by the reception team members.
The aim of the board is to communicate easily with our guests to know what services can be improved and what they appreciated during their stay with us. Therefore our guests only have to put red stickers on the board if the service provided was not good at all, yellow ones if the service was good but could be improved and green stickers if they really appreciated the service provided.
As every guest is unique to us, we would like all of our guests to take part in this new communication board. Children can innocently have fun putting the stickers on the board, while adults understand the meaning of the board and sincerely fill in the three tables.
We also would like to express our gratefulness all the guests who have already given their feedbacks on the board and on tripadvisor.co.uk.
25-27 Matheson Road, London, United Kingdom, W14 8SN
t: +44 (0) 207 602 9954 f: +44 (0) 207 371 1338 e: firstname.lastname@example.org